added 2008 Mon Apr 7 7:00:00 by unknown user
Diigo monitor twitter well Saved By: poorbird | View Details | Give Thanks
Diigo monitor twitter well Saved By: poorbird | View Details | Give Thanks
added 2007 Fri Jun 1 22:16:30 by Haxan
It's impossible to have a business without customers. Many businesses find themselves able to attract customers, but keeping those customers around is a harder battle. For many businesses, following through on simple customer service aspects can make a tremendous difference in the number of customers you retain. Be Honest The first step to re
It's impossible to have a business without customers. Many businesses find themselves able to attract customers, but keeping those customers around is a harder battle. For many businesses, following through on simple customer service aspects can make a tremendous difference in the number of customers you retain. Be Honest The first step to re
added 2007 Sat May 5 3:38:51 by GilbertZ
Check out this so-called support thread on Intuit's site. If you own Quickbooks 2004 for processing credit cards, you now must upgrade to Quickbooks Pro or else you can't process your credit cards anymore. A customer complained, without using profanity, and Support admonished him for foul language while rattling off lame excuses. Shameful.
Check out this so-called support thread on Intuit's site. If you own Quickbooks 2004 for processing credit cards, you now must upgrade to Quickbooks Pro or else you can't process your credit cards anymore. A customer complained, without using profanity, and Support admonished him for foul language while rattling off lame excuses. Shameful.
added 2007 Sat Feb 24 9:17:12 by JaneMay
Where does someone go when they don 't know much about computers and wants to buy one? Fry's Electronics in Manhattan Beach, California. You know its bad when Wikipedia claims "A number of customers have reported frustrating customer services experiences at Fry's. Some of these customers have established websites and to discuss their experienc
Where does someone go when they don 't know much about computers and wants to buy one? Fry's Electronics in Manhattan Beach, California. You know its bad when Wikipedia claims "A number of customers have reported frustrating customer services experiences at Fry's. Some of these customers have established websites and to discuss their experienc
added 2007 Fri Feb 23 22:46:52 by okitech
Everyone knows about Dell's troubles of late. The hardware maker's once industry-leading "build-to-order" supply chain systems are now the norm, and it's fallen behind in design-areas where competitors such as Apple (AAPL) and Sony (SNE) excel. Customer service has deteriorated since it was outsourced to India so that customers can no lon
Everyone knows about Dell's troubles of late. The hardware maker's once industry-leading "build-to-order" supply chain systems are now the norm, and it's fallen behind in design-areas where competitors such as Apple (AAPL) and Sony (SNE) excel. Customer service has deteriorated since it was outsourced to India so that customers can no lon
added 2007 Sun Feb 18 22:11:21 by Neophile
In an example of extraordinary customer service, Nintendo fixed a Redmond, WA customer's malfunctioning Wii in less than 30 minutes.
In an example of extraordinary customer service, Nintendo fixed a Redmond, WA customer's malfunctioning Wii in less than 30 minutes.
added 2006 Sun Aug 27 4:54:05 by J-Gizmo
Do you remember when the person behind the counter use to offer condiments with your order without you requesting them? At one time, individuals called their electric or phone company about their bill and immediately spoke to a live person. Today, most companies do not operate in this manner, and customer service in America has suffered. Techno
Do you remember when the person behind the counter use to offer condiments with your order without you requesting them? At one time, individuals called their electric or phone company about their bill and immediately spoke to a live person. Today, most companies do not operate in this manner, and customer service in America has suffered. Techno
added 2006 Fri Aug 18 19:50:54 by Jmciver
Explains why huge companies like Sears collapse almost overnight, and why this year's most popular new product can quickly become last year's forgotten fad. -- The article introduces a radical new theory of consumer choice and challenges existing CRM management theories.
Explains why huge companies like Sears collapse almost overnight, and why this year's most popular new product can quickly become last year's forgotten fad. -- The article introduces a radical new theory of consumer choice and challenges existing CRM management theories.
