http://customer.web2announcer.com/ Web 2.0 announcer top stories for Customer en Mon, 07 Apr 2008 07:00:00 GMT http://web2announcer.com/go/2523466 unknown@ma.gnolia.com Diigo monitor twitter well Saved By: poorbird | View Details | Give Thanks Mon, 07 Apr 2008 07:00:00 GMT http://web2announcer.com/go/2523466typographyfontsfontcreativecreating fontscssweb designtutorialweb_devapachehtaccesseditortwittertoolstipshintsphotoshoptutorialssiliconfloristsharetwitterwheretwitterlocalhashtagssparklframeworkswebdesignCustomerservice http://web2announcer.com/go/2021882 unknown@Netscape.com It's impossible to have a business without customers. Many businesses find themselves able to attract customers, but keeping those customers around is a harder battle. For many businesses, following through on simple customer service aspects can make a tremendous difference in the number of customers you retain. Be Honest The first step to re Fri, 01 Jun 2007 22:16:30 GMT http://web2announcer.com/go/2021882operationsCustomerretentionbusinessguidesarticlesNews http://web2announcer.com/go/1749895 unknown@Netscape.com Check out this so-called support thread on Intuit's site. If you own Quickbooks 2004 for processing credit cards, you now must upgrade to Quickbooks Pro or else you can't process your credit cards anymore. A customer complained, without using profanity, and Support admonished him for foul language while rattling off lame excuses. Shameful. Sat, 05 May 2007 03:38:51 GMT http://web2announcer.com/go/1749895quickenintuitCustomersupportFTCcorporateshenanigansNews http://web2announcer.com/go/726100 unknown@Netscape.com Where does someone go when they don 't know much about computers and wants to buy one? Fry's Electronics in Manhattan Beach, California. You know its bad when Wikipedia claims "A number of customers have reported frustrating customer services experiences at Fry's. Some of these customers have established websites and to discuss their experienc Sat, 24 Feb 2007 09:17:12 GMT http://web2announcer.com/go/726100computersTechnologyserviceCustomerNews http://web2announcer.com/go/721823 unknown@Netscape.com Everyone knows about Dell's troubles of late. The hardware maker's once industry-leading "build-to-order" supply chain systems are now the norm, and it's fallen behind in design-areas where competitors such as Apple (AAPL) and Sony (SNE) excel. Customer service has deteriorated since it was outsourced to India so that customers can no lon Fri, 23 Feb 2007 22:46:52 GMT http://web2announcer.com/go/721823dellideaThisCustomerserviceNews http://web2announcer.com/go/652100 unknown@Netscape.com In an example of extraordinary customer service, Nintendo fixed a Redmond, WA customer's malfunctioning Wii in less than 30 minutes. Sun, 18 Feb 2007 22:11:21 GMT http://web2announcer.com/go/652100nintendoWIICustomerservicerepairNews http://web2announcer.com/go/51221 unknown@Del.icio.us.com No description for this story Thu, 14 Dec 2006 22:31:03 GMT http://web2announcer.com/go/51221culturerantblogCustomeradvice http://web2announcer.com/go/7224 unknown@Netscape.com Do you remember when the person behind the counter use to offer condiments with your order without you requesting them? At one time, individuals called their electric or phone company about their bill and immediately spoke to a live person. Today, most companies do not operate in this manner, and customer service in America has suffered. Techno Sun, 27 Aug 2006 04:54:05 GMT http://web2announcer.com/go/7224FamilyCustomerservicecompaniesfast foodNews http://web2announcer.com/go/5143 unknown@Netscape.com Explains why huge companies like Sears collapse almost overnight, and why this year's most popular new product can quickly become last year's forgotten fad. -- The article introduces a radical new theory of consumer choice and challenges existing CRM management theories. Fri, 18 Aug 2006 19:50:54 GMT http://web2announcer.com/go/5143MoneyCRMCustomerManagementtheorymarketingNews